Conversations that keep customers, not just close tickets.
Tailored overseas after-sales support for cross-border smart-hardware brands — native-speaking agents, 24-hour response, and SOP-driven quality.
Native-language support in: EN·DE·FR·ES·AR
Works with the tools you already use
Built for brands that treat every conversation as the product.Routine tickets automated. Hard conversations handled by native speakers.
Everything after the sale — handled with care.
Three connected capabilities that take the customer experience off your plate, from first ticket to final repair.
Managed Support
A dedicated overseas team that knows your product line and works to SOP — across Phone · Email · Live chat · Social media, routed through your ticketing system with a clear escalation path.
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After-sales Consulting
Process diagnosis, team model and support operating design — plus reverse-logistics strategy that turns overseas returns into local repairs and lower loss.
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AI-Backed Quality
Agents answer from an in-house AI knowledge base, so replies stay consistent and every conversation is quality-checked against a rubric.
Run like a product, reported like one.
- Go live in 1 weekKnowledge base, SOPs and system integration ready before the first real ticket lands.
- Scale without hiringAdd coverage, languages and volume without growing your own headcount.
- Measured weeklyA service report every Monday — response, resolution and satisfaction trends, in the open.
Powered by our in-house AI knowledge base.
Every agent answers from the same in-house AI knowledge base — the product SOPs, macros and multilingual content we maintain as your product changes. It keeps answers consistent, gets new agents productive faster, and checks the quality of every reply.
- ◆Consistent answersOne source of truth across every agent and language.
- ◆Faster agent onboardingNew agents ramp on your product in days, not weeks.
- ◆Every reply quality-checkedConversations scored against a rubric, automatically.
From first call to steady state.
Audit
We map your products, ticket types, tone and pain points, then benchmark volumes against a free first diagnosis.
Pilot
We build SOPs, macros and escalation paths, integrate your tooling, and train native agents before a single real ticket lands.
Scale
We go live in as little as one week, then tune quality weekly with transparent reporting as volume grows.
Book a free CX diagnosis.
Tell us about your product and volumes — the first diagnosis is free, and we reply within 24 hours.